At Rami Tints, we want you to be satisfied with every purchase of our home décor products. This policy outlines the conditions for returns, exchanges, and refunds.
1. Eligibility for Returns
- Returns are only accepted if the product is received in damaged, defective, or incorrect condition.
- To be eligible, you must notify us within 7 days of receiving your order by emailing [email protected].
- The item must be unused, in its original packaging, and in the same condition as delivered.
2. Non-Returnable Items
- Products that have been used, altered, or damaged due to customer mishandling are not eligible for return.
- Customized or specially ordered items cannot be returned unless they arrive damaged or defective.
3. Return Process
- To initiate a return, contact us at [email protected] with your order details and a brief description (with pictures, if applicable) of the issue.
- Once your return request is approved, we will provide instructions for the return.
- Customers are responsible for securely packing the product for return.
4. Refunds
- After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days after the returned item is received.
- Refunds will be provided as cash at the time of product pickup or through bank transfer, depending on the situation.
5. Exchanges
- If you prefer, you may request an exchange instead of a refund for eligible products.
- Exchanges are subject to product availability.
6. Contact Us
For return or refund requests, please reach us at:
📧 [email protected]